Client Services

Client Director

Client Director, Tokyo

We are currently seeking a Client Director to be based out our Tokyo office. Could this be you?

About Us

As a company with studios across the globe, we power up the best minds from 31 teams in over 22 countries to create a unique skillset for each client. We spark ingenuity with global creative sprints that cross time zones and borders and spur on the best of our talent. That includes exceptional brand consulting and strategic design, brilliance in experience, retail and workplace design, and competition-smashing motion design. We are part of the WPP group.

The role

We exist to help brands compete in an ever-changing and highly competitive world. To do our work effectively, we must have the highest standards and most efficient practices. This is where Client Directors come in. Our Client Services team help clients gain agility and find opportunities where others see adversity. The team helps clients and their brands gain profitable growth by thriving in an accelerated pace of change where disruption is the norm.

This role is accountable for client services excellence and client satisfaction across all our regional APAC and Japan key accounts. Directors collaborate seamlessly with other functions in the offices and the region, including Strategy, Design, Research, Digital and Brand Experience. As a client lead, they steer a team of people, and along with that team, ensure that all projects are delivered on time, on budget, and on scope. This is done through effective resourcing on all engagements, whilst delivering against our financial/budgeted work plans.

What we’re looking for

A Client Director with over 10+ year’s experience of flawlessly executing and managing branding projects, team development and growth through existing and new clients. You will have strong communication, negotiation, presentation and organizational skills, supervisory experience and a passion for brands.

What skills are necessary?

  • Undergraduate degree 10+ years’ experience at branding, design, experience design, advertising, event and marketing agency is a MUST
  • Fluency in English and Japanese
  • Experienced in brand experience across digital, packaging and/ or retail experience would be desirable.
  • Excellent skills using PowerPoint, Keynote for writing and developing presentations.
  • Passionate in client presentations with excellent presentations skills both internally and externally
  • Strong networking skills to manage and liaise with other regions
  • Good attention to detail and the ability to manage multiple workstreams efficiently on time and on target
  • Strong numeracy with the ability to create estimates and budget accurately
  • Ability to multi-task and juggle projects of different nature, size, timelines and client sector and prioritise tasks accordingly
  • Self-disciplined with a proactive attitude
  • Ambitious and responsible
  • Candidate with less experience will be considered as Senior Account Manager

Our commitment to diversity and inclusion

We believe diversity brings creativity, which is at the heart of everything we do. We are actively engaging in creating an environment free of discrimination, where our people and their uniqueness can shine and be celebrated. We’re working to set a standard for the industry as a whole, creating a culture of equity and belonging. We may not be perfect, and we know there is work to do, but we regularly check with our teams and Employee Resource Groups on how we are doing, using their insight to frame our thinking and actions, so we can all do better, working as one Landor & Fitch.

Employment acknowledgement*