Client Services

Client Director

We are hiring a Client Director to join our Shanghai office. Could this be you?

About us

As a company with studios across the globe, we power up the best minds from 31 teams in over 22 countries to create a unique skillset for each client. We spark ingenuity with global creative sprints that cross time zones and borders and spur on the best of our talent. That includes exceptional brand consulting and strategic design, brilliance in experience, retail and workplace design, and competition-smashing motion design. We are part of the WPP group.

The role

Our client services team help clients gain agility and find opportunities where others see adversity.  The team helps clients and their brands gain profitable growth by thriving in an accelerated pace of change where disruption is the norm.

Our directors are accountable for client services excellence and client satisfaction across all our clients and their brands.  Directors possess deep market and business knowledge to understand clients’ challenges and needs with solution-oriented mindset. They collaborate seamlessly with other functions in the office and the region, including Strategy, Design, Naming, Research and Brand Engagement.  As a client lead, they steer a team of people, and along with that team, ensure that all projects are delivered on time, on budget, and on scope.  This is done through effective resourcing on all engagements, whilst delivering against our financial/budgeted work plans.

What we're looking for?

A Client Director with over 10 year’s experience of flawlessly executing and managing branding challenges and projects, team development and business growth through existing and new clients. You will have strong communication, negotiation and presentation skills to lead client conversations and provide effective counsel, as well as organizational skills and supervisory experience to guide internal teams, and mostly importantly a passion for branding.

Our commitment to diversity and inclusion

We believe diversity brings creativity, which is at the heart of everything we do. We are actively engaging in creating an environment free of discrimination, where our people and their uniqueness can shine and be celebrated. We’re working to set a standard for the industry as a whole, creating a culture of equity and belonging. We may not be perfect, and we know there is work to do, but we regularly check with our teams and Employee Resource Groups on how we are doing, using their insight to frame our thinking and actions, so we can all do better, working as one Landor & Fitch.