Client Services

Senior Client Manager

We are hiring our next Senior Client Manager for the Milan office. Could this be you?

Let us tell you more….

The Senior Client Manager provides strategic leadership throughout the project process by acting as the day-to-day client senior contact while maintaining high client satisfaction, work quality, profitability, commercial grip, and team satisfaction.

About us

As a company with studios across the globe, we power up the best minds from 31 teams in over 22 countries to create a unique skillset for each client. We spark ingenuity with global creative sprints that cross time zones and borders and spur on the best of our talent. That includes exceptional brand consulting and strategic design, brilliance in experience, retail and workplace design, and competition-smashing motion design. We are part of the WPP group.

So, what are we looking for?

A qualified Senior Client Manager, who brings us at least 6-8 years of experience in agency (branding, media, research, or consultancy). The ideal resource is a true Brand enthusiast who has flawlessly led projects with a strong strategic, business analytic, and quantitative side (research &/or business). The ability to manage and develop ad hoc researches on customers/prospects and/or market (e.g. brand, product, value proposition, customer journey, usage and attitudes) with custom questionnaire and KPIs definition, analysis and modelling, would be considered a preferred skill.

We are looking for a senior resource to coordinate mainly corporate projects for international clients, working daily with peers within the global Landor & Fitch network, sharing and importing best practices and resources with them.

The candidate should be able to:

  • Lead internal meetings to ensure creative work addresses client business needs.
  • Resolve issues through interactions with wider team members.
  • Clearly articulate Landor & Fitch tools and offerings, especially the impact that strategic branding and Insight & Analytics can have for the client’s business.

The candidate will be responsible for:

  • Establish and grow Key Client Relationships, proactively seek out and generate additional business running planning and setting revenue growth targets.
  • Prepare budgets for projects in conjunction with direct reports.
  • Effectively communicate proposals and finance to internal team and clients.

Our next Senior Client Manager will be requested to support in providing mentoring and on-the-job training for Client Managers and Project Managers, especially focused on research, business analytics, design and branding knowledge, administration, financial acumen, written and verbal communication skills, surfacing hidden client opportunities, persuasion and negotiation, client management.

We require excellent interpersonal skills, ability to build strong relationships, internally and externally, and strong written and verbal communications skills both in Italian and English (English proficiency is a must-have requirement).

Finally - Our Commitment to Diversity and Inclusion:

We believe diversity brings creativity, which is at the heart of everything we do. We are actively engaging in creating an environment free of discrimination, where our people and their uniqueness can shine and be celebrated. We’re working to set a standard for the industry as a whole, creating a culture of equity and belonging. We may not be perfect, and we know there is work to do, but we regularly check with our teams and Employee Resource Groups on how we are doing, using their insight to frame our thinking and actions, so we can all do better, working as one Landor & Fitch.

Due to the volume of applications, we unfortunately can only respond to successful candidates.

We will not accept unsolicited CVs or approaches via recruitment agencies.



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