Client Services

Client Manager

We are currently seeking a Client Manager to be based out of our London studio. Could this be you?

About us

As a company with studios across the globe, we power up the best minds from 31 teams in over 22 countries to create a unique skillset for each client. We spark ingenuity with global creative sprints that cross time zones and borders and spur on the best of our talent. That includes exceptional brand consulting and strategic design, brilliance in experience, retail and workplace design, and competition-smashing motion design. We are part of the WPP group.

The role

Our Client Services team help clients gain agility and find opportunities where others see adversity. The team helps clients, and their brands, gain profitable growth by thriving in an accelerated pace of change where disruption is the norm. We exist to help brands compete in an ever-changing and highly competitive world. To do our work effectively, we must have the highest standards and most efficient practices. This is where Client Managers come in.

The Client Manager is responsible for achieving and maintaining client satisfaction by ensuring that projects are delivered on scope, on time, and on budget. The Client Manager is the central point of communication on one or more brands and is accountable for the accurate and timely flow of information between the client and the internal team. They are invaluable in building confidence with the client that strategic solutions, project details, process steps, billings and deliverables are well organized, communicated, and managed.

What we’re looking for

You will have experience in being the sole person responsible for accounts or brands that are part of a larger portfolio for which a Client Director is accountable. Someone who seeks ways to grow existing business and add value to other new business pursuits.  

A Client Manager who brings us experience in flawlessly executing and managing branding projects, team development and growth through existing and new clients. You will have strong communication, negotiation, presentation and organizational skills, supervisory experience and a passion for brands.

Finally - our commitment to Diversity & Inclusion

We believe diversity brings creativity, which is at the heart of everything we do. We are actively engaging in creating an environment free of discrimination, where our people and their uniqueness can shine and be celebrated. We’re working to set a standard for the industry as a whole, creating a culture of equity and belonging. We may not be perfect, and we know there is work to do, but we regularly check with our teams and Employee Resource Groups on how we are doing, using their insight to frame our thinking and actions, so we can all do better, working as one Landor & Fitch.

Due to the volume of applications, we unfortunately can only respond to successful candidates.

We will not accept unsolicited CVs or approaches via recruitment agencies.

#LI-DNI #LI-DNP 

UK Landor & Fitch Demographic Questions

We believe diversity brings creativity, which is at the heart of everything we do. We are actively engaging in creating an environment free of discrimination, where our people and their uniqueness can shine and be celebrated. We’re working to set a standard for the industry as a whole, creating a culture of equity and belonging. We may not be perfect, and we know there is work to do, but we regularly check with our teams and Employee Resource Groups on how we are doing, using their insight to frame our thinking and actions, so we can all do better, working as one Landor & Fitch.

Landor & Fitch is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, religion, creed, national origin or ancestry, sex, age, physical or mental disability, genetic information, gender identity or expression, sexual orientation, marital status, or any other legally-recognized protected basis under law.

We invite you to answer the following questions. All questions are voluntary, and your responses will be used (in aggregate only) to help us identify areas of improvement in our process. Your responses will not be associated with your specific application and will not in any way be used in the hiring decision. 

Employment acknowledgement*